Changes to orders, including cancelling because of an error or for a change of mind, are only available in the shopping cart.
At Broken Hill Book Company's absolute discretion we may offer a store credit for a cancellation accepted outside of these terms. Note that cancellations and refunds are not possible.
If there is a problem with any of the items received for your order then please contact Broken Hill Book Company as soon as possible.
If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Broken Hill Book Company will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact Broken Hill Book Company to organise a Return Authorisation to return an item to Broken Hill Book Company. Returns will not be accepted without a Return Authorisation.
At its discretion Broken Hill Book Company may provide means to return an item at no cost to you, or an alternate remedy. Broken Hill Book Company is not obligated to accept a return for a change of mind.
